SLA for Contractors
Service Level Agreement (SLA) – Contractors
This SLA outlines the service standards expected from all contractors working with Senangin.
1. Scope of Services
- Property maintenance and repairs
- Renovation works
- Inspection and troubleshooting
- Emergency support if required
2. Service Response Time
| Service Type | Response Time | Resolution Time |
|---|---|---|
| General Request | Within 24h | 2–3 working days |
| Urgent Repair | Within 4h | Within 24h |
| Emergency | Immediate | Within 12h |
3. Work Quality Standards
- Professional and safe workmanship
- Use of proper tools and materials
- Compliance with local regulations
- Before & after job proof (photos/videos)
4. Payment & Commission
Commission: Up to 70% per subscriber per month
Payout: 3–7 working days after completion
Performance incentives available for high ratings, fast response, and job completion
Penalties: RM50–RM500 for SLA violations
Agreement & Contractor Tier
By filling in your details below and clicking "Accept SLA," you confirm that you have read, understood, and agree to comply with the terms above.
Thank you! Your SLA acceptance has been recorded.