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Keep your space cool and your wallet happy with our professional services.\u003c\/p\u003e\n\u003c!----\u003e","brand":"Senangin","offers":[{"title":"Default Title","offer_id":46434437038330,"sku":"","price":100.0,"currency_code":"MYR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0600\/9634\/8410\/files\/3copy.png?v=1721384129"},{"product_id":"khidmat-cat-rumah-dengan-kemas-dan-cantik-dan-kekal-tahan-lama-mudah-murah-senang-cepat","title":"Khidmat Cat Rumah Dengan Kemas Dan Cantik Dan Kekal Tahan Lama Mudah Murah Senang Cepat","description":"\u003cp\u003ePerkhidmatan mengecat rumah profesional kami menawarkan kemasan yang sempurna, menggunakan bahan dan kepakaran berkualiti tinggi. Dengan perkhidmatan kami, anda boleh mengharapkan hasil yang berpanjangan dengan 100% kepuasan pelanggan. 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Perfect for outdoor enthusiasts or anyone looking for reliable waterproofing solutions.\u003c\/p\u003e\n\u003c!----\u003e","brand":"Senangin","offers":[{"title":"Default Title","offer_id":46434740764922,"sku":"","price":225.0,"currency_code":"MYR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0600\/9634\/8410\/files\/BlackandGreenConstructionAgencyInstagramPost.png?v=1721387489"},{"product_id":"fetching-million-secrets-from-a-successful-trade-services-business-owner-paperback-1","title":"Fetching Million$: Secrets from a Successful Trade Services Business Owner - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eTom Howard\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eTom Howard's book is a step-by-step explanation of how you close the deal. \u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eHe explains his mistakes as well as his successes, the critical importance of sales plans, empowering your employees, branding \u003cem\u003e(Tell people how great your company is, not how big your ego i\u003c\/em\u003es) and making the tough decisions. 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Among business and marketing books focused on service companies, Home Service Empire stands out for its practical, battle-tested approach to creating lasting value for your customers, your team, and yourself.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 324\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.88 x 8.5 x 5.5 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e March 20, 2026\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":49708110643450,"sku":"9781968339845","price":43.67,"currency_code":"MYR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0600\/9634\/8410\/files\/RAHNTVq6VM9781968339845_9de4efaa-3694-475b-b614-e77e8cf5d9a1.webp?v=1784213957"},{"product_id":"healthcare-informatics-strategies-for-the-digital-era-paperback-1","title":"Healthcare Informatics: Strategies for the Digital Era - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eStephan P. Kudyba\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\"This book addresses how health apps, in-home measurement devices, telemedicine, data mining, and artificial intelligence and smart medical algorithms are all enabled by the transition to a digital health infrastructure.....it provides a comprehensive background with which to understand what is happening in healthcare informatics and why.\"--\u003cstrong\u003eC. William Hanson, III, MD, Chief Medical Information Officer and Vice President, University of Pennsylvania Health System.\u003c\/strong\u003e \u003c\/p\u003e\u003cp\u003e\"This book is dedicated to the frontline healthcare workers, who through their courage and honor to their profession, helped maintain a reliable service to the population at large, during a chaotic time. These individuals withstood fear and engaged massive uncertainty and risk to perform their duties of providing care to those in need at a time of crisis. May the world never forget the COVID-19 pandemic and the courage of our healthcare workers\".--\u003cstrong\u003eStephan P. Kudyba, Author\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eHealthcare Informatics: Evolving Strategies in the Digital Era\u003c\/strong\u003e focuses on the services, technologies, and processes that are evolving in the healthcare industry. It begins with an introduction to the factors that are driving the digital age as it relates to the healthcare sector and then covers strategic topics such as risk management, project management, and knowledge management that are essential for successful digital initiatives. It delves into facets of the digital economy and how healthcare is adapting to the geographic, demographic, and physical needs of the population and highlights the emergence and importance of apps and telehealth. It also provides a high-level approach to managing pandemics by applying the various elements of the digital ecosystem. The book covers such technologies as: \u003c\/p\u003e\u003cul\u003e \u003cp\u003e \u003c\/p\u003e \u003cli\u003eComputerized physician order entry (CPOE)\u003c\/li\u003e \u003cli\u003eClinical Information Systems\u003c\/li\u003e \u003cli\u003eAlerting systems and medical sensors\u003c\/li\u003e \u003cli\u003eElectronic healthcare records (EHRs)\u003c\/li\u003e \u003cli\u003eMobile healthcare and telehealth. \u003c\/li\u003e \u003cli\u003eApps\u003c\/li\u003e \u003cli\u003eBusiness Intelligence and Decision Support Analytics\u003c\/li\u003e \u003cli\u003eDigital outreach to the population\u003c\/li\u003e \u003cli\u003eArtificial Intelligence\u003c\/li\u003e \u003c\/ul\u003e\u003cp\u003eThe book then closes the loop on the efficiency enhancing process with a focus on utilizing analytics for problem solving for a variety of healthcare processes including the pharmaceutical sector. Finally, the book ends with current and futuristic views on evolving applications of AI throughout the industry.\u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eDr. Stephan P. Kudyba, MBA, PhD, \u003c\/strong\u003e is a faculty member in the school of management at New Jersey Institute of Technology where he teaches courses addressing the utilization of technologies, business analytics and information and knowledge management to enhance operational efficiency, innovation and digital transformation. He has published numerous books, journal articles, and magazine articles on strategic utilization of data, information, and technologies to enhance organizational and macro productivity and successful digital transformation. Dr. Kudyba has been featured in virtual platforms, presents at conferences, corporate seminars, and university symposiums, addressing the evolving information, knowledge and digital economy. He has more than 15 years of private sector experience at prominent organizations in the US and Europe, and he maintains relations with firms across industry sectors addressing strategic initiatives. Dr Kudyba earned an MBA from Lehigh University and a PhD in economics with a focus on the information economy from Rensselaer Polytechnic Institute.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 253\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.56 x 9.21 x 6.14 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e September 25, 2023\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":49708256592122,"sku":"9780367692261","price":117.14,"currency_code":"MYR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0600\/9634\/8410\/files\/WvMtXwrmoG9780367692261_a64c39c6-a3fb-408d-bb59-8dbdafa9eae0.webp?v=1784214081"},{"product_id":"creating-a-customer-experience-centric-startup-a-step-by-step-framework-hardcover","title":"Creating a Customer Experience-Centric Startup: A Step-By-Step Framework - Hardcover","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eThomas Suwelack\u003c\/b\u003e (Author), \u003cb\u003eManuel Stegemann\u003c\/b\u003e (Author), \u003cb\u003eFeng Xia Ang\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eThis book explains how startups and brands in general can achieve a high level of customer experience (CX) in today's dynamic and competitive times. A well-structured and easy to apply customer experience framework defines customer experience as the start and end point of all business activities. The framework steps and tools (such as NPS, Empathy Map, Customer Journey, Golden Circle, Design Thinking, A\/B-Testing) are designed to have a maximum impact on successful company building and the customer experience, which is key to generate first and repeat buyers that become fans of the company. The tools originate from different disciplines, such as management, design, digitisation or psychology - as only an interdisciplinary approach enables superior insights for initiating the right customer activities in today's highly competitive times. With this book, it is possible to look at customer experience systematically and derive your own strategy towards success. \u003c\/p\u003e \u003cp\u003eThe following are the main contributions of this book: \u003c\/p\u003e \u003cp\u003e- Provides a clear step-by-step guide to create a customer experience-centric company \u003c\/p\u003e - Introduces most impactful tools that managers can use to successfully complete every step of our framework\u003cp\u003e\u003c\/p\u003e \u003cp\u003e- Guides managers through the process of creating a start-up, which is less about magically coming up with innovative business ideas, but rather about applying proven principles in a new context\u003c\/p\u003e\u003cbr\u003e\u003ch3\u003eBack Jacket\u003c\/h3\u003e\u003cp\u003eThis book explains how startups and brands in general can achieve a high level of customer experience (CX) in today's dynamic and competitive times. A well-structured and easy to apply customer experience framework defines customer experience as the start and end point of all business activities. The framework steps and tools (such as NPS, Empathy Map, Customer Journey, Golden Circle, Design Thinking, A\/B-Testing) are designed to have a maximum impact on successful company building and the customer experience, which is key to generate first and repeat buyers that become fans of the company. The tools originate from different disciplines, such as management, design, digitisation or psychology - as only an interdisciplinary approach enables superior insights for initiating the right customer activities in today's highly competitive times. With this book, it is possible to look at customer experience systematically and derive your own strategy towards success. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eThe following are the main contributions of this book: \u003c\/p\u003e\u003cp\u003e- Provides a clear step-by-step guide to create a customer experience-centric company\u003c\/p\u003e\u003cp\u003e- Introduces most impactful tools that managers can use to successfully complete every step of our framework\u003c\/p\u003e\u003cp\u003e- Guides managers through the process of creating a start-up, which is less about magically coming up with innovative business ideas, but rather about applying proven principles in a new context\u003c\/p\u003e\u003cbr\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eThomas Suwelack \u003c\/b\u003eis a professor of digital customer experience at Brand University of Applied Sciences in Hamburg (Germany) since October 2018. He is also founder and CEO of 21done - a purpose-driven, digital startup. After graduating in business administration and completing his doctorate in marketing at the University of Muenster (Germany), he worked several years as a management consultant for multinational corporations operating in various industries.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eManuel Stegemann\u003c\/b\u003e is a tenured professor at the Bielefeld University of Applied Sciences (Germany), where he primarily represents the fields of consumer psychology and marketing. Before moving to Bielefeld, he worked for three years as professor of marketing and statistics at the Kiel University of Applied Sciences (Germany). He is passionate about behavioral economics and consumer decision making. He also enjoys delving into the new opportunities that data science brings to marketing. He studied psychology andholds a PhD in business administration. He gained five years of industry experience working for two management consultancies.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eFeng Xia Ang\u003c\/b\u003e is the co-founder and Chief Product Officer of 21done. She holds a Bachelor of Business Management degree from the Singapore Management University and an M.A. in Brand Innovation from the Brand University of Applied Sciences (Germany). After her studies, she went on to fulfil her passion for entrepreneurship by embarking on the start-up founding journey, alongside Thomas Suwelack, of building a purposeful digital platform for personal growth.\u003c\/p\u003e\u003cbr\u003e\u003cp\u003e\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 152\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.56 x 8.27 x 5.83 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eIllustrated:\u003c\/strong\u003e Yes\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e February 02, 2022\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":49708500844794,"sku":"9783030924577","price":55.58,"currency_code":"MYR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0600\/9634\/8410\/files\/1H3ydfIUbI9783030924577.webp?v=1784218585"},{"product_id":"the-cmio-survival-guide-a-handbook-for-chief-medical-information-officers-and-those-who-hire-them-second-edition-hardcover","title":"The Cmio Survival Guide: A Handbook for Chief Medical Information Officers and Those Who Hire Them, Second Edition - Hardcover","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eMba Rydell\u003c\/b\u003e (Author), \u003cb\u003eMD Landa\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cem\u003eThe CMIO Survival Guide\u003c\/em\u003e is the handbook for the new Chief Medical Information Officer, as well as for those recruiting or planning to recruit a CMIO. 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Rydell, MBA, FACHE, LFHIMSS\u003c\/p\u003e \u003cp\u003eFounder and CEO, AMDIS\u003c\/p\u003e \u003cp\u003e\u003c\/p\u003e \u003cp\u003eRich Rydell is a founder and CEO of the Association of Medical Directors of Information Systems (AMDIS), the premier physician membership organization dedicated to advancing the field of applied medical informatics. Mr. Rydell has a distinguished career as a healthcare executive, serving as a Senior Vice President and Chief Information Officer at Memorial Health Services, Long Beach; Stanford University Medical Center; and Baystate Health Services. He is a Fellow in the American College of Healthcare Executives and a Fellow and Life Member of the Healthcare Information and Management Systems Society. He served as National President of HIMSS and was a founding Board Member and Vice Chairman of the College of Healthcare Information Management Executives (CHIME). Mr. Rydell is the co-author of the popular books, The Physician-Computer Connection and the The Physician-Computer Conundrum. He was recognized in 2011 as one of the 'HIMSS 50 in 50, ' a recognition of 50 individuals who contributed significantly to the field of healthcare information technology and the improvement of healthcare through technology, in the 50 years since HIMSS was founded.\u003c\/p\u003e \u003cp\u003e\u003c\/p\u003e\u003cb\u003e \u003c\/b\u003e\u003cp\u003eDr. William F. Bria, MD\u003c\/p\u003e \u003cp\u003ePhysician Advisor\u003c\/p\u003e \u003cp\u003e\u003c\/p\u003e \u003cp\u003eDr. William F. Bria is the Chairman of the Board, Association of Medical Directors of Information Systems (AMDIS)\u003c\/p\u003e \u003cp\u003e\u003c\/p\u003e \u003cp\u003eDr. Bria is a Pulmonary\/Critical Care physician with 35 years experience. He has served as the EVP for Medical Informatics and Patient Safety at CHIME, Chief Medical Information Officer (CMIO) for the HCI group, CMIO for the 22 hospital Shriners Hospitals for Children System, the University of Michigan and Baystate Medical Center. He is an Adjunct Clinical Associate Professor of Medicine at the University of Michigan and University of South Florida. Dr. Bria has been a leader in Applied Medical Informatics for over 35 years. He has authored numerous articles and books on informatics and most recently, The CMIO Survival Guide (HIMSS).\u003c\/p\u003e \u003cp\u003e\u003c\/p\u003e \u003cp\u003eDr. Bria is the past president of the Medical Information Systems Physicians Association, and past Chair of the HIMSS Physicians Community.\u003c\/p\u003e \u003cp\u003e\u003c\/p\u003e \u003cp\u003eOver the past 16 years he was Medical Director of Clinical Information Systems at the University of Michigan and Medical Director of the Critical Care Medical Unit. Dr. Bria is a Fellow in the American College of Chest Physicians.\u003c\/p\u003e \u003cp\u003e\u003c\/p\u003e \u003cp\u003eDr. Bria has been a consultant for the Institute of Medicine on the Computerized Patient Record and to the United States Congress on matters of the application of information technology to the practice of medicine. He has served as an advisor to the National Center for Research Resources (NCRR). He has lectured on medical informatics throughout the U.S. and around the world.\u003c\/p\u003e \u003cp\u003e\u003c\/p\u003e \u003cp\u003eHe is currently engaged in research in applied medical informatics and recently published a book entitled Digital Communication in Medical Practice. He was named to the Most Influential 50 Physician Executives in Healthcare in 2013.\u003c\/p\u003e \u003cp\u003e\u003c\/p\u003e\u003cb\u003e \u003c\/b\u003e\u003cp\u003eHoward M. Landa, MD\u003c\/p\u003e \u003cp\u003eMedical Informatics Consultant, Foster Dean, Inc.\u003c\/p\u003e \u003cp\u003e\u003c\/p\u003e \u003cp\u003eAn accomplished C-Suite Executive with proven record of leveraging innovation, technical expertise and operational knowhow to deliver Healthcare Information Technology (HIT) solutions. Industry recognition including 20 years as Vice-Chair of the Association of Medical Directors of Information Systems; Two years as the chairmen of the HIMSS Physician Community, and a Modern Healthcare's top 25 Medical Informaticists award recipient 2010, 2011 and 2012.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 157\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.6 x 9.2 x 6.2 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eIllustrated:\u003c\/strong\u003e Yes\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e February 26, 2018\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":49708517425402,"sku":"9781138103597","price":122.0,"currency_code":"MYR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0600\/9634\/8410\/files\/zi7c5X_olO9781138103597.webp?v=1784218609"},{"product_id":"service-innovation-paperback","title":"Service Innovation - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eAnders Gustafsson\u003c\/b\u003e (Author), \u003cb\u003ePer Kristensson\u003c\/b\u003e (Author), \u003cb\u003eGary R. Schirr\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003eAll the world's most advanced economies are dominated by service. The service sector also employs the largest number of people and it is the fastest growing sector, both in number of companies and employees. The questions posed in the book are: (1) How is it growing; (2) what are these new service innovations; (3) what are the drivers; and (4) how can organizations work with service innovations in a structured way? The book views service as the value-creating activity that customers perform in their own context. The role of a company is to provide the resources and knowledge to enable value creation. Based on this view, we develop a model of service innovation and develop guidelines for what is required from the organizational perspective; how should an organization view its customers in order to be successful, what does a service development process look like, and how to transform an organization that has a product focus to a service or solution provider.\u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003eAnders Gustafsson is a professor of business administration in the CTF-Service Research Center at Karlstad University, Sweden and holds a part-time position as a professor in marketing at BI Norwegian School of Business, Norway.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 174\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.4 x 9 x 6 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e April 15, 2016\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":49708521193722,"sku":"9781631574955","price":30.74,"currency_code":"MYR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0600\/9634\/8410\/files\/IasJGDrWrn9781631574955.webp?v=1784218614"},{"product_id":"talent-disruption-people-are-the-brands-hardcover","title":"Talent Disruption: People Are The Brands - Hardcover","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eAlexander Mirza\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003e\u003ci\u003eTalent Disruption\u003c\/i\u003e proposes a solution to the human capital challenges faced by service industries amidst unprecedented labor shortages and technological and geopolitical shifts as well as offering a framework for diagnosing the root causes of talent disruption.\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003eTalent Disruption\u003c\/i\u003e provides a detailed roadmap and tools for building a talent engine powered by AI, big data, and analytics. The results are a growing talent pipeline, greater productivity, and \u003cb\u003ehigher profit margins\u003c\/b\u003e.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 276\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.69 x 9 x 6 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e March 17, 2025\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":49708607308026,"sku":"9781637428375","price":53.42,"currency_code":"MYR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0600\/9634\/8410\/files\/OwBGCUm65G9781637428375.webp?v=1784218745"},{"product_id":"million-dollar-service-startup-step-by-systems-to-grow-your-service-company-to-1-000-000-paperback","title":"Million Dollar Service Startup: Step by Systems to Grow Your Service Company To $1,000,000 - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eJohn Michael Jr. McDonald\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eAre you a technician, tradesman, or service pro who wants to build a real business-but feels stuck on how to get from \"one truck\" to your first $1,000,000 in revenue?\u003c\/p\u003e\u003cp\u003e\u003cb\u003eMillion Dollar Service Startup: Step-by-Step Systems to Grow Your Service Company to $1,000,000\u003c\/b\u003e is a no-fluff playbook for starting and scaling a profitable service business, written by someone who actually did it. 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You'll learn how to: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e\u003cp\u003eThink like an owner, not just a tech, and become the kind of leader people want to follow.\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003eBuild simple, repeatable \u003cb\u003emarketing\u003c\/b\u003e that goes beyond \"word of mouth\" and keeps your phone ringing.\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003eKnow \u003cb\u003ewhen to hire\u003c\/b\u003e, who to look for, and how to onboard new team members so they actually stick.\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003eHandle the hardest part of leadership-\u003cb\u003ewhen and how to fire\u003c\/b\u003e-without blowing up your culture.\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003eAttract and keep top-tier talent with clear career paths and performance-driven pay.\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003eCreate a lean \u003cb\u003eemployee handbook\u003c\/b\u003e, systems, and policies that keep everyone on the same page.\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003eTrack the few key \u003cb\u003enumbers\u003c\/b\u003e-leads, jobs, profit, cash-that tell you if your business is truly healthy.\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003ePrice your services so every job pays for labor, overhead, and real profit instead of just keeping you busy.\u003c\/p\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eEach chapter ends with \u003cb\u003epractical steps, what to measure, and reflection questions\u003c\/b\u003e, so you always know exactly what to do next in your business. Whether you're still on the tools or already running a small crew, this book will show you how to: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e\u003cp\u003eEscape the owner-operator grind.\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003eBuild a team you trust.\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003eTurn chaos into systems.\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003eGrow a service company that takes care of your family and your future.\u003c\/p\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eIf you're ready to stop guessing, start measuring, and finally build the million-dollar service startup you've been thinking about, this book is your roadmap.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 76\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.16 x 9 x 6 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e November 29, 2025\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":49709648183546,"sku":"9798993966014","price":33.98,"currency_code":"MYR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0600\/9634\/8410\/files\/qCX7hTHHcV9798993966014.webp?v=1784229629"},{"product_id":"how-i-steal-from-you-theft-within-the-hospitality-industry-paperback","title":"How I Steal From You! 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Shockingly, in this business, \u003cem\u003e83% of reported thefts are committed by someone the owner trusts\u003c\/em\u003e.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eThis eye-opening guide takes the reader through a cast of villainous characters, including sharing survey data, reports of noteworthy capers and interviews with victims and industry experts. From front-of-house scams like the \"soda shuffle\" and credit card skimming, to back-of-house theft like inventory padding and unmanaged comps, this book pulls back the curtain on the many ways a restaurant's profit can be drained by internal theft.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eThis book is a weapon for anyone who owns, manages, or dreams of owning a restaurant or bar. It provides a complete system of recommendations to arm yourself against the attacks that will inevitably come, transforming how you approach your business with solid solutions and a plan to safeguard your profits.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 184\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.42 x 8.5 x 5.5 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e December 30, 2025\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":49709671121146,"sku":"9798994012338","price":28.55,"currency_code":"MYR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0600\/9634\/8410\/files\/87ROy_GRa9798994012338.webp?v=1784229665"},{"product_id":"elite-capture-paperback","title":"Elite Capture - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eKristy Mayer\u003c\/b\u003e (Author), \u003cb\u003eSudeshna Banerjee\u003c\/b\u003e (Author), \u003cb\u003eChristopher Trimble\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\"India is home to one of the world's largest populations without electricity access. Traditionally, the Government of India has extended rural electrification using two instruments: consumption subsidies and free connections to households below the poverty line (BPL). This study centers on subsidies for electricity consumption, examine their size, frequency, and distribution to households. It uses poverty as a lens through which to focus more closely on these concepts, asking such questions as how well subsidies are targeted to BPL households. The study findings demonstrate that subsidies cover 87 percent of all electricity consumed by India's households. Furthermore, residential subsidies are large compared to the cost of electricity and the small cross-subsidy amounts taken from non-subsidized residential consumption. Moreover, the vast majority of electrified households receive a net subsidy on their electricity consumption. About 87 percent of subsidy payments go to households living above the poverty line (ABL) instead of to the poor, and over half of subsidy payments go to the richest 40 percent of households. The key factor driving this outcome is tariff design. Only some states have highly concessional BPL tariffs. In most states, tariffs for the non-poor are subsidized nearly as much as BPL tariffs. Because non-poor households consume significantly more electricity than poor households, they are eligible for significantly higher subsidies. Owing to the relatively low access rate among poorer households, many of them are unable to take advantage of tariff subsidies.\"\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 104\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.22 x 10 x 7 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e November 17, 2014\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":49709711720698,"sku":"9781464804120","price":52.0,"currency_code":"MYR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0600\/9634\/8410\/files\/HxRQIam0gv9781464804120.webp?v=1784229724"},{"product_id":"innovating-food-fast-paperback","title":"Innovating Food Fast - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eAlex Heidenreich\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003eWhat does our future hold? Did you know that as of 2019, statistics show an estimated cost of $147 billion annually on American medical bills are due to the obesity epidemic? The average restaurant meal is four times larger than it was in the 1950s and $17.4 billion is spent on fast food every year. What change will America need to implement to alter these numbers?The Fast Food Industry is very competitive but new trends continue to appear all the time. The Food Service Industry is Evergreen because EVERYONE must fill the biological need to eat. However, is it enough to just open any restaurant and become successful? How do you capture success in such a competitive industry?Inside Innovating Food Fast you'll learn about: * Trends occurring in the food industry* Who the big players are as well as the up-and-coming stars of the FSI* How to capture success within a competitive industryThis book is for you if you have an unmatched passion for food, are looking for success within the Food Service Industry, or simply desire information on new opportunities in an extremely competitive industry\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 200\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.42 x 8.5 x 5.5 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e July 28, 2019\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":49709743472890,"sku":"9781641372121","price":27.23,"currency_code":"MYR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0600\/9634\/8410\/files\/FIVPTlPbck9781641372121.webp?v=1784229774"},{"product_id":"lean-service-certification-manual-paperback-1","title":"Lean Service: Certification Manual - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eLuis Vicente Socconini\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eLean Service Certification\u003c\/strong\u003e\u003cbr\u003e \u003cbr\u003e We know that the services provided by any industry have increased costs between 30% and 80% due to different \"wastes\" in several of their processes. By leveraging Lean tools, Lean Service is designed to create a quicker and more efficient process that results in high-quality services and improved productivity.\u003cbr\u003e \u003cbr\u003e \u003cstrong\u003eSome of the benefits are: \u003c\/strong\u003e\u003cbr\u003e - Significant improvement in the quality of the services provided by a company.\u003cbr\u003e - Significant reduction in the time spent on service activities.\u003cbr\u003e - Significant reduction in the cost of providing services.\u003cbr\u003e - Increased competitiveness and profitability.\u003cbr\u003e \u003cbr\u003e \u003cstrong\u003eLuis Socconini\u003c\/strong\u003e is an industrial engineer, specialized in manufacturing. He coursed a Master's Degree in Quality and Productivity at the ITESM Campus in Guadalajara. He studied Six Sigma at the Wharton School of Business, University of Pennsylvania, and he has extensive experience in teaching and applying Lean Six Sigma. It is also founder, president and Master Black Belt of Lean Six Sigma Institute.\u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 350\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.73 x 9.61 x 6.69 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eIllustrated:\u003c\/strong\u003e Yes\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e February 07, 2020\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":49710041956602,"sku":"9788417903282","price":40.48,"currency_code":"MYR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0600\/9634\/8410\/files\/ldi_dz-YGR9788417903282_dada0c33-3f54-4faf-85b9-55702bc68cc9.webp?v=1784232581"},{"product_id":"restroom-riches-your-guide-to-building-a-six-figure-luxury-bathroom-rental-business-for-weddings-events-and-festivals-that-prints-money-paperback-1","title":"Restroom Riches: Your Guide to Building a Six-Figure Luxury Bathroom Rental Business for Weddings, Events, and Festivals that Prints Money - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eNathan Gustafson\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003cb\u003eTransform an Overlooked Market Into Your Million-Dollar Opportunity\u003c\/b\u003e\u003cbr\u003eThe luxury restroom rental industry represents one of today's most profitable yet underexplored business opportunities. While others chase oversaturated markets, savvy entrepreneurs are building six and seven-figure businesses by providing premium portable sanitation solutions to discerning clients who demand excellence. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cb\u003eRestroom Riches is the Ultimate Guide to Luxury Restroom Rental Business\u003c\/b\u003e and takes you inside this specialized market with a comprehensive roadmap from startup to scaling. Drawing on real success stories like Royal Restrooms' journey from a single frustrated father's idea to a multi-million dollar empire, this guide reveals exactly how to capture your share of this rapidly growing market. \u003cp\u003e\u003c\/p\u003e\u003cb\u003eWhat You'll Master: \u003c\/b\u003e\u003cul\u003e\n\u003cli\u003eMarket analysis and opportunity identification in the luxury service sector\u003c\/li\u003e\n\u003cli\u003eBusiness model selection and competitive positioning strategies\u003c\/li\u003e\n\u003cli\u003eFinancial planning, funding options, and revenue optimization\u003c\/li\u003e\n\u003cli\u003eEquipment procurement, vendor relationships, and operational excellence\u003c\/li\u003e\n\u003cli\u003eLegal compliance, insurance, and risk management frameworks\u003c\/li\u003e\n\u003cli\u003eBrand development and marketing strategies that attract premium clients\u003c\/li\u003e\n\u003cli\u003eScaling systems, team building, and expansion planning\u003c\/li\u003e\n\u003cli\u003eAdvanced market differentiation and future-proofing techniques\u003c\/li\u003e\n\u003c\/ul\u003e\u003cb\u003ePerfect for: \u003c\/b\u003e Entrepreneurs seeking high-margin service businesses, existing business owners looking to diversify, and anyone interested in luxury market opportunities. \u003cp\u003e\u003c\/p\u003e\u003cb\u003eWhat Makes This Guide Different: \u003c\/b\u003e 13 comprehensive implementation checklists, 50+ authoritative sources, real-world case studies, and actionable frameworks you can implement immediately. \u003cp\u003e\u003c\/p\u003eWhether you're launching your first business or expanding an existing portfolio, this guide provides the strategic foundation and practical tools to build a thriving luxury restroom rental enterprise.\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 162\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.35 x 9 x 6 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e August 01, 2025\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":49710164050170,"sku":"9781969256004","price":23.18,"currency_code":"MYR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0600\/9634\/8410\/files\/GxV3ZqTxl-9781969256004_20c4cd03-d756-41b8-b6a6-bc0f2056e747.webp?v=1784232731"},{"product_id":"open-your-ears-things-to-know-about-business-no-one-will-ever-tell-you-paperback-1","title":"Open Your Ears: Things to Know About Business No One Will Ever Tell You - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eRobert Nahas\u003c\/b\u003e (Editor), \u003cb\u003eThomas Bulow\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003eLessons Learned\u003c\/p\u003e\u003cp\u003eThe lessons learned from business are the best teachings there are for success.\u003c\/p\u003e\u003cp\u003eBusiness success happens by knowing what works in business and what doesn't.\u003c\/p\u003e\u003cp\u003eBusiness success has nothing to do with guesswork. But that's what most entrepreneurs and business owners do.\u003c\/p\u003e\u003cp\u003eThe author, Tom Bulow, shares what he learned from three very successful mentors and his own business lessons learned the hard way.\u003c\/p\u003e\u003cp\u003eAvoid the painful, costly mistakes most business owners make. It's easy when you have the insider's secrets of successful business people.\u003c\/p\u003e\u003cp\u003e\u003ci\u003eOpen Your Ears\u003c\/i\u003e is packed with valuable information. This is an opportunity to get some esoteric business strategy you won't find anywhere else.\u003c\/p\u003e\u003cp\u003eThis is an opportunity to get hold of \"once in a lifetime\" information that can greatly help you grow your business and avoid the common pitfalls.\u003c\/p\u003e\u003cp\u003eBuy and read this book, and read it again. This is one you will want in your back pocket from here on out.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 114\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.24 x 8.5 x 5.5 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e February 01, 2022\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":49710400602362,"sku":"9781942389125","price":24.48,"currency_code":"MYR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0600\/9634\/8410\/files\/G755NSF3a39781942389125_e856b35e-0d0e-453a-94b7-dd4616bea0bc.webp?v=1784235246"},{"product_id":"obtaining-value-from-big-data-for-service-delivery-paperback","title":"Obtaining Value from Big Data for Service Delivery - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eStephen H. Kaisler\u003c\/b\u003e (Author), \u003cb\u003eFrank Armour\u003c\/b\u003e (Author), \u003cb\u003eJ. Alberto Espinosa\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003eBig data is an emerging phenomenon that has enormous implications and impacts upon business strategy, profitability, and process improvements. All service systems generate big data these days, especially human-centered service systems. It has been characterized as the collection, analysis and use of data characterized by the five Vs: volume, velocity, variety, veracity, and value (of data). This booklet will help middle, senior, and executive managers to understand what big data is; how to recognize, collect, process, and analyze it; how to store and manage it; how to obtain useful information from it; and how to assess its contribution to operational, tactical, and strategic decision-making in service-oriented organizations.\u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003e\u003cb\u003eStephen H. Kaisler\u003c\/b\u003e is consultant at SHK \u0026amp; Associates and adjunct professor of engineering at George Washington University. He has focused his efforts on Big Data and analytics, and enterprise architecture. 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Currie\u003c\/b\u003e (Author), \u003cb\u003eMichelle B. Currie\u003c\/b\u003e (Author), \u003cb\u003eGeorge M. Keen\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003eThis book has been developed for dealers and distributorssolely for their use in pricing, selling, implementing, and monitoringEquipment Fleet Management business. It containsguidelines for developing Fleet Management accounts from astrategic point of view and operational tools for implementingthe strategy.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 284\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.6 x 10 x 7.01 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e November 01, 2006\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":49710713864442,"sku":"9780972491785","price":96.91,"currency_code":"MYR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0600\/9634\/8410\/files\/XJMeKZTiVn9780972491785.webp?v=1784236659"},{"product_id":"improving-healthcare-management-at-the-top-paperback","title":"Improving Healthcare Management at the Top - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eSharon Roberts\u003c\/b\u003e (Author), \u003cb\u003eMilan Frankl\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003eIn this book the authors explore the influence of gender on organizational performance in the health care sector. They argue that gender diversity of boards improves health care organizational performance when compared to homogeneous boards. The theoretical framework used was developed from conducting literature reviews of scholarly academic journal articles on gender, boards, and organizational performance as well as performing an in depth study of the performance of health care organizations in Ontario, Canada. Research results suggest that effective boards and their composition were dependent on their female to male ratio to realize administrative efficiencies. Publicly funded, nonprofit, 126 acute care hospitals located in Ontario, Canada, were chosen as the health care sector for this research. Limitations of this study are in the complexity of the health care industry, competing internal and external priorities, and funding constraints. Nevertheless, this book is original work and relevant for use by boards to examine the complementary mix of gender as a predictor of organizational performance.\u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003eSharon Roberts is a leadership and organizational change doctoral student and project manager, partners in care site lead, and safety culture site lead for Toronto General Hospital, University Health Network in Toronto, Canada. Her area of expertise is in organizational change, project management, training, and IM\/IT consulting. Sharon is an author, webinar panelist for Walden University, and conference presenter recently at the 2015 Cleveland Clinic Patient Experience Empathy and Innovation Summit on Fostering a Culture of Accountability: Partners in Care Service Standards at TGH.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 120\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.14 x 9 x 6 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e November 05, 2015\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":49710724120826,"sku":"9781631572609","price":30.74,"currency_code":"MYR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0600\/9634\/8410\/files\/uzlRtbsibq9781631572609.webp?v=1784236669"},{"product_id":"matching-services-to-markets-the-role-of-the-human-sensorium-in-shaping-service-intensive-markets-paperback","title":"Matching Services to Markets: The Role of the Human Sensorium in Shaping Service-Intensive Markets - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eH. B. Casanova\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003eThis book begins an adventure wherein the author outlines for us the particular shape our minds impose on that journey; he takes as his analytic, the human sensorium: the panoply of sensory channels (sight, hearing, touch, etc.) we use to grasp our world. His primary insight is that our sensorium does not, beyond immediate social groups, present smooth, mirror-like vistas of our socially networked world. Contrariwise, he shows that this uniquely human array of channels presents a mosaic of disparate inputs with subtle fissures and sutures between and among them. That more sophisticated view of our sensory apparatus allows him to describe with great practicality, the fissured, segmented architectures we inject into our enterprises and, above all, our markets. These insights particularly illuminate the revolution reshaping our understanding of the basic couplet of value exchange driving markets: Buying and selling. In this revolution a more telling focus on services as catalysts of value exchange is supplanting the traditional terms: goods and product, as the architecture of that very human sensorium broached above modulates value exchange across the chain of institutional need in markets. Armed with this novel set of insights, we come away with a far better sense of what is happening Òoverhead, Ó as we work out our missions and careers amid our socially constructed edifices: enterprises, institutions, and their battlegrounds, our markets.\u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003eMr. Casanova's career in computing, in technology sales, marketing and business development consulting, began in 1965. He's operated across many IBM US locations and internationally, at field, headquarters, and intervening levels. He's worked in corporate strategy in the US and Europe, working five years in Tokyo and Beijing. Through that time, Mr. Casanova has had a particular interest in the journey of ideas from first appearance as breakthroughs, through their viralization as products and services across broad markets, and ending with obsolescence and enshrinement in museums of industrial progress.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 119\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.28 x 9 x 6 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e May 09, 2016\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":49710744142074,"sku":"9781631573071","price":30.74,"currency_code":"MYR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0600\/9634\/8410\/files\/mR1UT4YE9P9781631573071.webp?v=1784236680"},{"product_id":"the-ottawa-city-directory-1909-paperback","title":"The Ottawa City Directory 1909 - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eMight Directories Ltd\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eExplore Ottawa as it was in 1909 with this meticulously reproduced city directory. A valuable resource for historians, genealogists, and anyone interested in the early 20th-century urban landscape of Canada's capital, \"The Ottawa City Directory 1909\" offers a detailed snapshot of the city's residents, businesses, and civic organizations.\u003c\/p\u003e \u003cp\u003eCompiled by Might Directories Ltd, this directory provides an extensive listing of names, addresses, and occupations, offering a unique glimpse into the lives of Ottawa's citizens. Discover the commercial enterprises that thrived, the social structures that defined the community, and the geographical layout of a city on the cusp of significant change. This historical document is an invaluable tool for understanding Ottawa's past and its rich heritage.\u003c\/p\u003e\u003cp\u003eThis work has been selected by scholars as being culturally important, and is part of the knowledge base of civilization as we know it. This work was reproduced from the original artifact, and remains as true to the original work as possible. Therefore, you will see the original copyright references, library stamps (as most of these works have been housed in our most important libraries around the world), and other notations in the work.\u003c\/p\u003e\u003cp\u003eThis work is in the public domain in the United States of America, and possibly other nations. Within the United States, you may freely copy and distribute this work, as no entity (individual or corporate) has a copyright on the body of the work.\u003c\/p\u003e\u003cp\u003eAs a reproduction of a historical artifact, this work may contain missing or blurred pages, poor pictures, errant marks, etc. Scholars believe, and we concur, that this work is important enough to be preserved, reproduced, and made generally available to the public. We appreciate your support of the preservation process, and thank you for being an important part of keeping this knowledge alive and relevant.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 868\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 1.72 x 9.21 x 6.14 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e June 12, 2025\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":49710765080826,"sku":"9781149854808","price":60.21,"currency_code":"MYR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0600\/9634\/8410\/files\/f9GJFXrzs09781149854808.webp?v=1784236691"},{"product_id":"sustainable-service-paperback","title":"Sustainable Service - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eAdi Wolfson\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003eEvery one of us produce and\/or use services on a daily basis. Each of these services provision requires both physical and nonphysical resources, and have potentially short and long-term effects on both the local and the global scales. Thus, in order to perpetuate the services for long periods of time without negatively influencing the natural or social environment, we should produce and deliver sustainable services. In Sustainable Service, readers will find an overview on the main paradigms, concepts and terminology in the fields of sustainability and service science, in the process discussing the benefits to be gained by - and the challenges entailed in - their reciprocal relationship. In addition, they will find techniques to enhance the sustainability of services by integrating smart use of resources with behaving with environmental and social awareness. Finally, adopting the ideas in the book will promote the co-creation of sustainable services between provider and customer while turning the customer to a provider of sustainability to current and subject generations.\u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003eProf. Adi Wolfson is Sami Shamoon College of Engineering (Beer-Sheva, Israel) chemical engineering department head and one of the founders of Shamoon's Green Processes Center. Prof. Wolfson earned his PhD summa cum laude in chemical engineering at Ben-Gurion University (Beer-Sheva, Israel) and has worked in the field of green chemistry and engineering for the last 20 years, working mainly on catalytic applications in organic reactions and alternative environmentally friendly solvents. In the last few years, Prof. Wolfson has worked in the field of sustainable services, and his pioneering work has been published in verity of journals. Prof. Wolfson is also working with the national and local authorities as well as with the industry on imbuing sustainability and sustainable development in Israel\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 152\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.33 x 9 x 6 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e June 27, 2016\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":49710783627514,"sku":"9781631574610","price":30.74,"currency_code":"MYR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0600\/9634\/8410\/files\/6WLD8h7Vo29781631574610.webp?v=1784236699"},{"product_id":"tipped-hardcover","title":"Tipped - Hardcover","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eBarbara Sloan\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eAre you a service industry professional? Do you earn tips? Are you sick of living shift to shift or week to week? Are you ready to take control of your money and your life? Do you want to get great with money, or even just feel like you have your money sh!t together?\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eTipped employees make up more than four million working professionals in the U.S. and they age into one of the most economically disadvantaged populations in the country. (But not for the reasons you think!) Tipped is here to change that, and your life.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003e\u003cem\u003eTipped \u003c\/em\u003eis your step-by-step guidebook to build your own path to financial freedom while working in the industry that you love (and love to hate).\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eTipped explains how service employees are left out of the most common paths to wealth building and then helps you build your own path to the financial life of your dreams.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eThrough real stories and service industry related analogies, \u003cstrong\u003e\u003cem\u003eTipped\u003c\/em\u003e will teach you how to: \u003c\/strong\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eGet started investing today-and actually understand the world of investing\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eAvoid industry specific pitfalls\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eBudget while on a fluctuating income\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eDevelop creative ways to build an emergency fund\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eTake your financial temperature\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eBuild your path to financial freedom\u003c\/strong\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eBarbara Sloan, a lifelong SIP turned personal finance expert and money coach, is the driving force behind this powerful guidebook. She spent 20 years working in almost every possible tipped position across the country. She has made endless financial mistakes and learned lots of hard lessons, but it was only after working on Wall Street, running her own multi-million dollar company, and helping the wealthiest individuals plan their biggest budget items did she see all of the ways that tipped workers are left out of the wealth building world.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eWhether you plan to be a lifelong service worker or are only here for a short time (and a good time), you can create the strongest financial footing while in the least suspecting of places.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 184\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.56 x 8.5 x 5.5 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e August 26, 2022\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":49710797750522,"sku":"9798985648126","price":30.74,"currency_code":"MYR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0600\/9634\/8410\/files\/7af8HIRPXF9798985648126.webp?v=1784236714"},{"product_id":"leveraging-services-for-development-prospects-and-policies-paperback","title":"Leveraging Services for Development: Prospects and Policies - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eMatthias Helble\u003c\/b\u003e (Editor), \u003cb\u003eBen Shepherd\u003c\/b\u003e (Editor)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eThe services economy is on the rise all around the world, and services now comprise the largest share of economic activity and employment in almost every country. Yet, the services economy remains relatively understudied. This book presents the latest evidence demonstrating how technologies and globalization have transformed the services industry. Services are becoming increasingly tradable under World Trade Organization rules and regional trade agreements, and some services subsectors are also seeing rates of productivity growth comparable to that in manufacturing. At the same time, services are increasingly contributing to manufacturing success, and countries' overall economic competitiveness now hinges crucially on the availability of high-quality and affordable services inputs. Furthermore, a well-functioning services sector can accelerate human development through better access to basic needs, such as education, energy, finance, health, water, and sanitation. Services can also be a source of good jobs with fewer negative environmental and social externalities. Overall, the ongoing structural transformation toward a services economy is a unique opportunity to achieve long-term income growth, which in turn promotes sustainable development. This book offers suggestions on how to achieve this, and is thus an indispensable read for researchers and policy makers alike.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 393\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.81 x 9 x 6 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eIllustrated:\u003c\/strong\u003e Yes\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e October 29, 2019\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":49710800404730,"sku":"9784899741176","price":44.8,"currency_code":"MYR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0600\/9634\/8410\/files\/V9jOxLjjT39784899741176.webp?v=1784236716"},{"product_id":"getting-to-wow-everybody-wins-with-5-star-service-paperback","title":"Getting to WOW!: Everybody WINS with 5 Star Service - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eChristoff J. Weihman\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003eThis Book has your name written all over it\u003cbr\u003e*If you work in the Service \u0026amp; Hospitality industry in any capacity...\u003cbr\u003e*If you want to up your game of Service and you want to learn how to consistently WOW! your guests...\u003cbr\u003e*If you are a seasoned professional in the industry but have lost your spark along the way and want to get it back...\u003cbr\u003e*If you own or manage a restaurant, hotel, casino, resort \u0026amp; you want to equip your team to deliver WOW! service, attract loyal guests \u0026amp; increase your profits...\u003cbr\u003e*If you want to excel in the restaurant industry or any other, where you serve customers, clients, patrons or guests \u0026amp; you want to deliver the WOW!..\u003cbr\u003ethen, Getting to WOW! Everybody WINS with 5 Star Service is for you!\u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003eI have worked in the hotel \u0026amp; restaurant industry on \u0026amp; off since I was 15 years old at Koolie's in Ottawa, Illinois. The owner Kyraikous Vavaroutsos, \"Koolie\" was a lively Greek who was always shouting. I started off in the back of the house-washing dishes, making biscuits \u0026amp; mixing coleslaw by hand in 10 gallon buckets. I then moved on to be a waiter to work the drive-thru at The Silverfross Restaurant \u0026amp; Drive-in. The owner, Paul McGann only hired high school students who participated in extra-curricular activities. He believed it builds character. I also worked the drive-thru, always joking with the customers in an attempt to make them smile \u0026amp; to brighten their day. At 19 I went oversees to the Philippines to work for a volunteer Christian mission organization for 10 years. I could say I was away from the service industry during that period of time but in reality what is ministry, if not service? Jesus even said \"He that is great in my kingdom is the Servant of all.\" So ministry is service. And vice versa. Servers who do a great job actually are ministering happiness to their customers. After the Philippines, I took the slow route back to the U.S., spending 3 years in Guam \u0026amp; Saipan. I worked for Hotel Nikko \u0026amp; the Hyatt. I used my language skills to learn Japanese-enough to become functionally literate in a hotel \u0026amp; restaurant setting. Working for Nikko \u0026amp; Hyatt elevated my understanding of great service. I began to adapt those standards in my own daily service. Next I moved to LA \u0026amp; worked for Wolfgang Puck's Catering \u0026amp; Events in Hollywood. While with Wolfgang, I continued to learn \u0026amp; appreciate excellent service is. I was a butler (server) for 3 1\/2 years, working a variety of events from movie premiers \u0026amp; celebrity weddings to the Governor's Ball-the gala dinner for the Academy Awards. I spent another 3 years at various restaurants in St. Louis. I have a passion for excellence in Service \u0026amp; Hospitality. I've served-as a server, bartender, wine sales rep, catering sales manager, event planner \u0026amp; banquet service manager. Regardless of the type of restaurant, Excellent Service must always be the goal. \"You can have the most beautiful décor; relaxing, wonderful ambience; creative, inspired food with the freshest ingredients prepared by an amazing, James Beard Award winning chef but if the Service \u0026amp; Hospitality is not on point \u0026amp; given equal focus \u0026amp; attention, then that establishment will not succeed. The servers are the unsung heroes of this business.\"\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 280\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.59 x 9 x 6 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e January 09, 2015\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":49710803615994,"sku":"9780692359198","price":40.73,"currency_code":"MYR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0600\/9634\/8410\/files\/L4lXkC-ZSf9780692359198.webp?v=1784236720"},{"product_id":"find-your-true-north-a-true-story-of-struggle-that-will-guide-you-to-plan-and-create-your-dream-life-no-matter-who-you-are-paperback","title":"Find Your True North: A True Story of Struggle That Will Guide You to Plan and Create Your Dream Life - No Matter Who You Are - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eKane Hansen\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eA great life \u003cem\u003eis\u003c\/em\u003e possible - no matter who you are.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eKane Hansen wasn't born with a silver spoon in his mouth. In fact, luxuries were in short supply in the Hansen household, where every dollar had to be squeezed and budget mincemeat was a staple.\u003c\/p\u003e\u003cp\u003eAfter a series of devastating events left him feeling angry and confused, Kane dealt with his emotions the only way he knew how - by lashing out. Labelled a 'problem child', it wasn't long before he found himself ejected from the school system, eventually landing in the underworld. The path he walked had two possible destinations: jail or death.\u003c\/p\u003e\u003cp\u003eAt a crossroad, Kane realised that if others could crack the code to wealth, he could too. Now a successful financial planner with big ambitions to give back to the world, he helps others master the system, take control of their finances, and build their dream lives.\u003c\/p\u003e\u003cp\u003eThrough powerful storytelling, invaluable insights, and practical advice, Kane offers a blueprint for how anyone can rise from the bottom to the top. All it takes is hard work, discipline, and a commitment to continued learning. Hey, no one said creating financial freedom would be easy, but it is possible. \u003c\/p\u003e\u003cp\u003eFind your true north, master your finances, and start living life on your terms today.\u003c\/p\u003e\u003cp\u003ewww.kanehansen.com.au\u003c\/p\u003e\u003cp\u003ewww.truenorthlifestyle.com.au \u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 224\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.51 x 9 x 6 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e July 08, 2024\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":49710825963770,"sku":"9781925452945","price":27.5,"currency_code":"MYR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0600\/9634\/8410\/files\/O8ma0_zEEx9781925452945.webp?v=1784236743"},{"product_id":"citizen-centered-cities-volume-ii-city-studies-of-public-involvement-paperback","title":"Citizen-Centered Cities, Volume II: City Studies of Public Involvement - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003ePaul R. Messinger\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003eModern cities are increasingly involving citizens in decisions that affect them. This trend is a part of a movement toward a new standard of city management and planning-falling under the names public involvement, public engagement, collaborative governance, civic renewal, participatory democracy, and citizen-centered change. City administrators have long focused on attaining excellence in their technical domains; they are now expected to achieve an equal standard of excellence in public involvement. Toward this end, Citizen-Centered Cities provides a body of experience about public involvement that would take years for municipal administrators to accumulate on the job. The twelve city studies in the present volume were written to provide city administrators with a comparative perspective about how U.S. and Canadian cities carry out their public involvement activities. The opening chapter summarizes general themes and salient differences in approaches to public involvement across twelve cities. The close government-academic cooperation required to carry out this project builds on an innovative partnership between the City of Edmonton and the University of Alberta called the Center for Public Involvement.\u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003ePaul R. Messinger worked on this project as a senior faculty fellow of the Center for Public Involvement. He has served as founding director of the University of Alberta School of Retailing, principal investigator of the research alliance \"Harnessing the Web-Interaction Cycle for Canadian Competitiveness,\" vice president of the Institute for Operations Research and the Management Sciences (INFORMS), on the editorial boards of the journals Service Science and Marketing Science, on the INFORMS Analytics Certification Board, and on the committee that drafted the INFORMS Code of Ethics. He is associate professor of marketing at the University of Alberta School of Business and has numerous publications in leading journals in marketing, retailing, services management, information systems, and operations research.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 174\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.38 x 9 x 6 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e March 22, 2017\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":49710852505850,"sku":"9781631576683","price":30.74,"currency_code":"MYR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0600\/9634\/8410\/files\/pT2cznc8Hl9781631576683.webp?v=1784236763"},{"product_id":"2020-appointment-book-large-diary-with-15-minute-time-slots-8am-9pm-6-days-at-a-glance-paperback","title":"2020 Appointment Book: Large Diary with 15 Minute Time Slots: 8AM - 9PM: 6 Days At A Glance - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eBramblehill Designs\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003e\u003cem\u003eA simple, easy-to-use appointment book with: \u003c\/em\u003e\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003e15 minute time slots, from 8am to 9pm\u003c\/li\u003e \u003cli\u003e3 columns on each page\u003c\/li\u003e \u003cli\u003econtemporary cover design\u003c\/li\u003e \u003cli\u003eLarge (8.5 x 11\") format\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eMakes it easy to plan and track your daily appointments - scroll up and click buy now to grab your copy!\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 114\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.24 x 11 x 8.5 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e October 03, 2019\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":49710855979258,"sku":"9781908567031","price":18.95,"currency_code":"MYR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0600\/9634\/8410\/files\/Vb6XkdR3h9781908567031.webp?v=1784236768"},{"product_id":"robots-artificial-intelligence-and-service-automation-in-travel-tourism-and-hospitality-paperback","title":"Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eStanislav Ivanov\u003c\/b\u003e (Editor), \u003cb\u003eCraig Webster\u003c\/b\u003e (Editor)\u003c\/p\u003e\u003cp\u003eUsing a combination of theoretical discussion and real-world case studies, this book analyses the use of robotics, artificial intelligence and services automation (RAISA) within the travel, tourism and hospitality industries. \u003cbr\u003e Divided into two sections, the book first concentrates on the theoretical aspects surrounding the use of RAISA in travel, tourism and hospitality. Themes explored include: \u003c\/p\u003e\u003cul\u003e \u003cli\u003eeconomic fundamentals\u003c\/li\u003e \u003cli\u003ecustomer attitudes\u003c\/li\u003e \u003cli\u003echatbot adoption\u003c\/li\u003e \u003cli\u003eservice quality\u003c\/li\u003e \u003c\/ul\u003e Following on from this, the second section concentrates on current and future use of RAISA technologies in specific subsectors of the tourism economy: hotels, restaurants, travel agencies, museums, and events. \u003cbr\u003e With an international scope of authorship and focus, the book is a useful reference source for scholars, students, and general readers interested in robotics, artificial intelligence, and automation technologies. Alongside this, the business insights and case studies examined in the book offer practitioners guidance on how these technologies can and will be incorporated into organizations, particularly those in the travel and tourism industry.\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003e\u003cb\u003eStanislav Ivanov\u003c\/b\u003e is Professor and Vice Rector (Research) at Varna University of Management, Bulgaria. He is the Founder and Editor-in-chief of the \u003ci\u003eEuropean Journal of Tourism Research\u003c\/i\u003e and serves in the Editorial boards of over 30 other journals. Alongside publications in multiple academic journals, such as \u003ci\u003eTourism Management\u003c\/i\u003e and \u003ci\u003eTourism Economics\u003c\/i\u003e, he is also the author of \u003ci\u003eHotel Revenue Management: From Theory to Practice\u003c\/i\u003e (2014).\u003cb\u003eCraig Webster \u003c\/b\u003eis an Associate Professor in the Department of Management at Ball State University, USA. His research interests include the political economy of tourism, public opinion analysis, and human rights. He is the Editor-in-Chief of \u003ci\u003eTourism Today\u003c\/i\u003e, has published in numerous international peer-reviewed journals, and is the co-editor of \u003ci\u003eFuture Tourism: Political, Social, and Economic Challenges\u003c\/i\u003e (2012). \u003cbr\u003e\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 296\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.8 x 8.9 x 5.9 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e September 05, 2022\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":49710887469306,"sku":"9781787566903","price":74.3,"currency_code":"MYR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0600\/9634\/8410\/files\/lylp8OtdfV9781787566903.webp?v=1784236792"},{"product_id":"service-and-service-systems-provider-challenges-and-directions-in-unsettled-times-paperback","title":"Service and Service Systems: Provider Challenges and Directions in Unsettled Times - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eSteve Baron\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003eThis text is designed for use in a course in an applied international corporate finance for managers and executives. Instead of the encyclopedic approach, the text focuses on the two main issues of interest to managers who deal with overseas operations. The first main issue is how uncertain foreign exchange (FX) rate changes affect a firm's ongoing cash flows and equity value, and what can be done about that risk. The second main issue is the estimation of the cost of capital for international operations and the evaluation of overseas investment proposals. Numerous examples of real world companies are used.\u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003eSteve Baron received a MSc in Statistics from the University of Leeds, United Kingdom, and a MSc in Management Science, University of Manchester Institute of Science and Technology, United Kingdom. He has been published in many service journals as well as in mainstream marketing and business\/management journals.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 162\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.35 x 9 x 6 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e December 03, 2013\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":49710895628538,"sku":"9781606495766","price":30.74,"currency_code":"MYR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0600\/9634\/8410\/files\/dQhQcyDGIY9781606495766.webp?v=1784236798"},{"product_id":"barriers-to-trade-in-services-in-the-cefta-region-paperback","title":"Barriers to Trade in Services in the Cefta Region - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eBorko Handjiski\u003c\/b\u003e (Author), \u003cb\u003eLazar Sestovic\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003eThe Central European Free Trade Agreement (CEFTA) was concluded among the countries of Southeastern Europe with the aim to promote further trade integration. The agreement states the objective to 'expand trade in goods and services and foster investment by means of fair, clear, stable and predictable rules.' While recent literature on trade in the CEFTA region has focused on analyzing trade in goods, the purpose of the paper is to identify the remaining barriers to trade in services among the CEFTA countries. The paper presents: (i) the economic and trade importance of the service sector in CEFTA countries, and (ii) the existing barriers to trade in services between CEFTA countries, with a focus on four sectors: construction, land transport, legal and information technology (ICT) services. The analysis shows that the export of services has a significant share in CEFTA countries. These countries have achieved considerable market openness, mostly in the context of pursuing WTO and EU accession. Nonetheless, obstacles to trade in services remain. Some, such as the movement of professional workers, are of general nature, while others are sector specific.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 56\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.1 x 10 x 7 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eIllustrated:\u003c\/strong\u003e Yes\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e August 17, 2011\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":49710898053370,"sku":"9780821387993","price":34.0,"currency_code":"MYR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0600\/9634\/8410\/files\/61L9jMp90U9780821387993.webp?v=1784236799"},{"product_id":"tricks-of-the-trade-to-success-the-magic-of-creating-your-ta-daaah-in-business-and-in-life-paperback","title":"Tricks of the Trade to Success: The Magic of Creating Your Ta-daaah! in Business and in Life - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eMark Matteson\u003c\/b\u003e (Foreword by), \u003cb\u003ePaul Kelly\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eTA-DAAAH!\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003ePaul Kelly makes the ordinary extraordinary\u003cbr\u003ewith a little bit of magic and a whole lot of wisdom\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003eTired of spinning your wheels? Do you want to take your business, your career, your family, your life to the next level? Paul Kelly has grown one of America's largest and most successful home-service companies, enjoying years of exceptional growth that's the envy of the industry. Now he offers his experience and expertise to you. With Paul as your guide, you'll learn how to . . .\u003cul\u003e\n\u003cli\u003e\u003cp\u003econvince anyone of anything.\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003ewin the war for talent.\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003eset and achieve goals.\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003emake more out of the business you already get.\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003eadvertise effectively-even on a budget.\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003eget everyone on the same page.\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003eearn customers' loyalty and trust.\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003ecreate an environment that encourages success.\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003erev up your sales engine.\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003eovercome life's setbacks.\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003eget rid of the hiccups (seriously).\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003eand more!\u003c\/p\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003ePaul Kelly's vast experience and know-how are between these covers. Read \u003ci\u003eTricks of the Trade to Success, \u003c\/i\u003e put it to work, and let it change your life and your business in ways that will make you wave your wand with a flourish, take a bow, and say . . .\u003c\/p\u003e\u003cp\u003e\u003cb\u003eTA-DAAAH!\u003c\/b\u003e\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 162\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.35 x 9 x 6 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e March 31, 2022\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":49710918533370,"sku":"9780578381497","price":29.88,"currency_code":"MYR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0600\/9634\/8410\/files\/dL7xK0ljEV9780578381497.webp?v=1784236822"},{"product_id":"thinking-of-building-a-smart-utility-ask-the-smart-questions-paperback","title":"Thinking of...Building a smart utility? Ask the Smart Questions - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eDirk Michiels\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003eThe energy and utilities industry, traditionally a conservative sector, is undergoing massive change. A new type of utility is arising, and it can no longer be supported by old monolithic technologies. These smart utilities exceed their customer's expectations while lowering cost to serve. Enabling the smart utility requires powerful, agile and smart business applications for meter data management and customer information systems. MECOMS(TM) on Microsoft Dynamics AX fills this void by offering a smart and integrated solution for energy and utilities. This book deliberately does not provide generic answers. Instead, it teaches you Smart Questions to consider when developing, defining or updating the implementation or application landscape. This book shows the way for any utility that wants to harness the power of being smart. \"This book endeavours to dig deeper into the mechanics of utilities. It all sounds so simple. And yet, with millions of customers involved, it's incredibly complex.\" JON ARNOLD, WORLDWIDE DIRECTOR POWER AND UTILITIES AT MICROSOFT \"In covering the broad spectrum of processes that are now required to ensure an effective and profitable relationship between a utility and its customers, this book is both timely and hugely useful.\" NIGEL SPOONER, DIRECTOR, GLOBAL UTILITIES, CGI \"This book suggests a valuable approach: regardless your company's role, business or IT, take a holistic view and start asking yourself why, what and how.\" ROBERTA BIGLIANI, HEAD OF EUROPE MIDDLE EAST \u0026amp; AFRICA, IDC ENERGY INSIGHTS \"Many energy providers are facing continuing pressures to maintain or reduce costs while also enhancing the customer experience - doing more with less.\" GREG GUTHRIDGE, MANAGING DIRECTOR, ACCENTURE ENERGY CONSUMER SERVICES.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 192\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.41 x 9.21 x 6.14 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eIllustrated:\u003c\/strong\u003e Yes\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e February 05, 2013\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":49710924103930,"sku":"9781907453168","price":43.43,"currency_code":"MYR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0600\/9634\/8410\/files\/DqNNIw0nbF9781907453168.webp?v=1784236828"},{"product_id":"leveraging-lean-in-outpatient-clinics-creating-a-cost-effective-standardized-high-quality-patient-focused-operation-paperback","title":"Leveraging Lean in Outpatient Clinics: Creating a Cost Effective, Standardized, High Quality, Patient-Focused Operation - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eCharles Protzman\u003c\/b\u003e (Author), \u003cb\u003eJoyce Kerpchar\u003c\/b\u003e (Author), \u003cb\u003eGeorge Mayzell\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eThis book is part of a series of titles that are a spin-off of the Shingo Prize-winning book \u003ci\u003eLeveraging Lean in Healthcare: Transforming Your Enterprise into a High Quality Patient Care Delivery System. \u003c\/i\u003eEach book in the series focuses on a specific aspect of healthcare-including emergency departments, medical laboratories, outpatient clinics, ancillary services, and surgical services-that has demonstrated significant process and quality improvements after a Lean implementation.\u003c\/p\u003e \u003cp\u003eBecause ambulatory care settings play a significant role in the healthcare delivery system, it is important to understand how Lean concepts and tools can be used to deliver high-quality, cost-effective care. \u003cb\u003eLeveraging Lean in Outpatient Clinics: Creating a Cost Effective, Standardized, High Quality, Patient-Focused Operation \u003c\/b\u003eprovides a functional understanding of Lean processes and quality improvement techniques in an outpatient clinic environment. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003eThis book is an ideal guide for healthcare executives, leaders, process improvement team members, and inquisitive frontline workers who want to implement and leverage Lean in outpatient clinical settings. Supplying detailed descriptions of Lean tools and methodologies, it identifies powerful Lean solutions specific to the needs of outpatient facilities. \u003cp\u003e\u003c\/p\u003eThe first section provides an overview of Lean concepts, tools, methodologies, and applications. The second section focuses on the application of Lean in the outpatient clinic environment. It presents illustrative examples of Lean deployments in primary care, GI, and preadmission testing clinics. The examples provide broad content which can be readily transferable to other outpatient clinic settings. \u003cp\u003e\u003c\/p\u003eIllustrating leadership's role in achieving departmental goals, this book will provide you with a well-rounded understanding of how Lean can be applied to achieve significant improvements throughout the complete continuum of care.\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003eJoyce Kerpchar, Charles Protzman, George Mayzell\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 360\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.8 x 9.9 x 6.9 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eIllustrated:\u003c\/strong\u003e Yes\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e December 01, 2014\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":49711074050298,"sku":"9781482234237","price":131.72,"currency_code":"MYR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0600\/9634\/8410\/files\/WKAvn3wwUm9781482234237.webp?v=1784240526"},{"product_id":"surgical-philosophy-concepts-of-modern-surgery-paralleled-to-sun-tzus-art-of-war-paperback","title":"Surgical Philosophy: Concepts of Modern Surgery Paralleled to Sun Tzu's 'Art of War' - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eHutan Ashrafian\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eTreating disease can be considered a combat between curative therapies and pathological afflictions. As such, the action of achieving a cure can be likened to successfully waging war on sickness and bodily disorders. \u003c\/p\u003e\u003cp\u003e\u003cb\u003eSurgical Philosophy\u003c\/b\u003e applies the core principles derived from Sun Tzu's timeless book \u003ci\u003eArt of War \u003c\/i\u003eto combating disease through surgery. Its goal is to offer principles, strategies and leadership guidelines for surgeons at all levels and other healthcare practitioners who carry out interventional procedures for the ultimate aim of defeating illness and enhancing the care of patients. In providing a novel and exciting perspective on this ancient text, the book will also be of interest to students of leadership, Eastern philosophy and Chinese history.\u003c\/p\u003e\u003cp\u003eThe book follows eleven sections of the \u003ci\u003eArt of War\u003c\/i\u003e. Each section reflects the messages in the \u003ci\u003eArt of War, \u003c\/i\u003ebut with a modern surgical point of view. 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Zidel\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eThis book deals with a hospital's struggle to secure and maintain financial stability. In the story, the leadership team of a fictional hospital adopts the tools and principles associated with the Toyota Production System or Lean. The story takes the reader through leadership's arduous journey from rejecting the methodology to embracing it, to successful implementation. This book is important because many of our nation's hospitals are besieged with financial difficulties with declining reimbursement and the public is losing confidence in our hospital's ability to provide quality care without error. 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From leadership and culture to communication, organizational design, and labor relations, he provides step-by-step insights for leaders, managers, and HR professionals who want to inspire teams and achieve lasting results.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eReaders will learn how to: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eBuild trust and respect in the workplace\u003c\/li\u003e\n\u003cli\u003eStrengthen communication and organizational culture\u003c\/li\u003e\n\u003cli\u003eDevelop effective leaders and future talent\u003c\/li\u003e\n\u003cli\u003eMaintain non-union workplaces or manage successfully within unionized environments\u003c\/li\u003e\n\u003cli\u003eApply proven strategies from case studies of world-class companies\u003c\/li\u003e\n\u003cli\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eWhether you are a business owner, executive, or aspiring leader, this book is written as a practical \"kitchen table conversation\" filled with tools, strategies, and encouragement to help you win in the workplace.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eIf you want to improve leadership, boost performance, and build a people-centered organization, \u003cem\u003eIn the Trenches\u003c\/em\u003e is your roadmap.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 90\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.38 x 9 x 6 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e October 03, 2025\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":49711089713402,"sku":"9798349600289","price":28.58,"currency_code":"MYR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0600\/9634\/8410\/files\/5XVJYN8a2c9798349600289.webp?v=1784240553"},{"product_id":"service-design-with-applications-to-health-care-institutions-paperback","title":"Service Design with Applications to Health Care Institutions - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eOscar Barros\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003eThis book is a sequel to Business Engineering and Service Design, published by this editorial, which provides the foundations of Business Engineering; it is dedicated to health care, presenting our view of the foundations for the design of institutions that provide such service, general architectures for making designs operative, and many real cases that show how to do formal design and the benefits to be obtained.\u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003eOscar Barros (PhD, U. of Wisconsin) is full professor at the Department of Industrial Engineering of the U. of Chile. 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Goodman\u003c\/b\u003e (Editor), \u003cb\u003eVetta Sanders Thompson\u003c\/b\u003e (Editor)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eCommunity engaged research (CER) has emerged as an evidence-based approach to better address the complex issues that affect the health of marginalized populations. This book presents chapters written by leading community-engaged researchers across disciplines. It provides a training curriculum that supports a common vision among stakeholders.\u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eMelody S. Goodman\u003c\/strong\u003e is a biostatistician with experience in study design, developing survey instruments, data collection, data management, and data analysis for public health and clinical research projects. 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But customers still need humans when systems fail, emotions are involved, or judgment is required.\u003c\/p\u003e\u003cp\u003e\u003ci\u003eHuman Service \u003c\/i\u003ereveals how employees can create value that AI can't match. It explores three essential customer service skills-\u003cb\u003econnection, understanding, and advocacy\u003c\/b\u003e-that grow revenue, improve efficiency, and earn loyalty.\u003c\/p\u003e\u003cp\u003eIn this book, you'll discover: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eWhat humans do better than AI\u003c\/li\u003e\n\u003cli\u003eWhen employees make the biggest difference\u003c\/li\u003e\n\u003cli\u003eHow to build and scale these skills\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eYou'll also learn how leading organizations combine smart automation with helpful employees to gain a competitive advantage. Through real-world stories, practical examples, and cautionary tales, \u003ci\u003eHuman Service \u003c\/i\u003eshows what happens when companies rely too much on technology and what's possible when you get the balance right.\u003c\/p\u003e\u003cp\u003e\u003ci\u003eHuman Service \u003c\/i\u003eis your guide to standing out in the age of AI.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 132\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.28 x 9 x 6 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e February 27, 2026\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":49711148794106,"sku":"9798218925321","price":29.88,"currency_code":"MYR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0600\/9634\/8410\/files\/ruRDBB7Zmn9798218925321.webp?v=1784240644"},{"product_id":"spa-business-marketing-strategies-modern-effective-online-mobile-based-spa-marketing-locate-target-and-get-more-happy-customers-paperback","title":"Spa Business Marketing Strategies, Modern, Effective Online \/ Mobile Based Spa Marketing Locate, Target and Get More Happy Customers - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eSusan Fields\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003eSpa Business Marketing Strategies \u003c\/p\u003e\u003cp\u003eThis is the only book you need to locate and target your customers online. 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The good news is done right it's very hard to copy and the earlier you start the bigger the advantage you have.\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e Inside you'll discover \u003cul\u003e \u003cli\u003e How to use the magic spa product trip wire\u003c\/li\u003e \u003cli\u003e Discover the most effective way to follow up enquiries and turn them into customers\u003c\/li\u003e \u003cli\u003e Use this 1 method to increase your leads by 300%\u003c\/li\u003e \u003cli\u003e How to target customers about to purchase with a competitor and convert them to you \u003c\/li\u003e\n\u003cli\u003e The secret to getting lots of happy customer reviews to increase business\u003c\/li\u003e \u003cli\u003e Step by step methods to make sure your customers discover you ahead of your competition\u003c\/li\u003e \u003cli\u003e\u003cb\u003eand lots lots more under the radar techniques that your competitors don't yet use\u003c\/b\u003e\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003eWhat will it do for you? \u003cp\u003eUsing the methods outlined in this book you'll have a detailed plan on how to effectively make sure your spa business is gaining consistent new customers and growing regular repeat bookings - a 'must have' book in modern marketing\u003c\/p\u003e \u003cp\u003eYou can then use these happy customers to grow your business further so you become the 'go to' destination and start to dominate the market. It will show you the exact methods that work today. \u003cb\u003e\u003ci\u003eDiscover how to compete against your competitors and win customers\u003c\/i\u003e\u003c\/b\u003e using a under the radar technique that is so highly effective it's been taught in high priced seminars. \u003c\/p\u003e \u003cp\u003e\"This really is the only book you'll need on spa business marketing\" Susan Fields (author) \u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 192\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.41 x 9.02 x 5.98 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e June 05, 2014\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":49711153611002,"sku":"9781910085318","price":27.21,"currency_code":"MYR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0600\/9634\/8410\/files\/sLrRJwE72V9781910085318.webp?v=1784240651"},{"product_id":"health-service-public-relations-a-guide-to-good-practice-paperback","title":"Health Service Public Relations: A Guide to Good Practice - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eRoger Silver\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003eThe first edition of this book was published at a time when the health service was less sensitive to its reputation and the effect this had on public confidence. Since then, health service reform, accountability and market forces have meant that all directors, managers, doctors and health professionals must communicate effectively, both internally and externally. This book, revised in the light of these changes, is a guide to the practical skills needed when communicating with patients, staff, the general public, opinion leaders, press, radio and television.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 198\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.43 x 9.21 x 6.14 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e February 21, 1995\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":49711164915962,"sku":"9781857750287","price":104.18,"currency_code":"MYR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0600\/9634\/8410\/files\/KwX7-3nFCo9781857750287.webp?v=1784240671"},{"product_id":"expert-profiles-volume-4-conversations-with-influencers-innovators-paperback","title":"Expert Profiles Volume 4: Conversations with Influencers \u0026 Innovators - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eAuthority Media Publishing\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003eConversations with Influencers \u0026amp; Innovators\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003cb\u003eFeaturing Conversations with: \u003c\/b\u003e\u003c\/p\u003e\u003cul\u003e\u003cli\u003eKendra Seck\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 170\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.36 x 8.5 x 5.5 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e September 07, 2018\u003c\/div\u003e\n            \u003c\/li\u003e\u003c\/ul\u003e","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":49711170060538,"sku":"9781946694195","price":33.98,"currency_code":"MYR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0600\/9634\/8410\/files\/uOmrDKKZvy9781946694195.webp?v=1784240679"},{"product_id":"targeting-the-mature-traveler-developing-strategies-for-an-emerging-market-paperback","title":"Targeting the Mature Traveler: Developing Strategies for an Emerging Market - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eJacqueline Jeynes\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003cb\u003eThis book provides a profile of the mature travel market based on recent research by review sites, tour operators and agents, and national press.\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eIt identifies recent trends with potential growth in destinations, types of holiday, the criteria holidaymakers use when planning a holiday, and how the final choice is made.\u003c\/p\u003e\u003cp\u003eCustomer data and global demographic profiles leads to a range of strategic marketing options for those in tourism and travel sectors, and travel trends into 2021 and beyond.\u003c\/p\u003e\u003cp\u003eDespite significant changes globally as the coronavirus became a pandemic, the strategic approach identified here still forms a sound basis for taking the industry forward.\u003c\/p\u003e\u003cp\u003eWhether you are a student on a travel and tourism course, part of the global travel agency network, a tour operator, or provider of products and services, this book covers the underpinning profile of who the 50+ mature customer is, what they are looking for, and, ultimately, strategies to inform and encourage them to buy in the future.\u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003e\u003cb\u003eDr Jacqueline Jeynes\u003c\/b\u003e, PhD, MBA, B. Ed (Hons), B.A(Hons) is a travel writer, regularly contributing reviews aimed at the mature travel market. A published non-fiction author since 2000, Dr Jeynes is also a course writer and tutor, an expert on Small Business Risk Management, and a Guest Blogger on many sites worldwide. 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